REFUND & RETURN POLICY
Last updated: March 26, 2026

We want you to recover with confidence. If you are not completely satisfied with your ELPEA pillow, we’re here to help.

RETURNS
– You have 30 days from the date of delivery to request a return
– Items must be unused, unwashed, and in original condition
– Items must be returned in original packaging

HOW TO REQUEST A RETURN
Contact us before sending anything back:
Email: info@elpea.health
Phone: +1 (520) 241-8873

We will provide you with return instructions and a return address.

REFUNDS
– Once we receive and inspect the returned item, we will notify you by email
– Approved refunds are processed within 5–7 business days
– Refunds are issued to the original payment method via Stripe
– Original shipping costs are non-refundable

EXCHANGES
If you received the wrong size or a defective product, we will send a replacement at no additional cost. Contact us within 30 days of delivery.

NON-RETURNABLE ITEMS
– Items that have been used or washed
– Items returned after 30 days
– Final sale items (if applicable)

DAMAGED OR DEFECTIVE ITEMS
If your ELPEA pillow arrives damaged or defective, please contact us immediately at info@elpea.health with a photo of the damage. We will replace it or issue a full refund.

CONTACT
ELPEA
Tucson, Arizona, USA
Email: info@elpea.health
Phone: +1 (520) 241-8873